Tata Indicom - Horrible Tech Support

Ok now I just don’t understand the logic of promising people something and doing something else which is way to different to what you have actually promised.

I had written a post before also about Tata Indicom and their Cust Service.

Last time my internet connection was not working and I was promised that it would get fixed within 4 working hours.

Two days back I was not able to browse through. The internet was on but was not able to ping to any website. So it wasn’t working. I call the Cust care at 1pm and log a call. They promise that they complaint would be addressed in the next 24 working hours. So Whats the deal here. Once in every two months you increase the duration.. Like from 4 hrs to 24 hrs now ? Fine I waited. Nothing happened. So the same night I call the cust care again and they inform me that it has been assigned to some technician named Ravi Kumar. Now who is this Ravi Kumar? Am I supposed to know him? Why are u telling me his name? Give me a solution for this problem sir. I don’t want any names. He says ok mam.. You can go ahead an use a dialup connection and pay Rs 8/- min..

Hellooooooooooooooo don’t you guys have a tool that gives you all the details about what the connection is about? I have a direct DSL LINE.. there is no telephone or landline involved here. Do I have to tell the cust care what type of connection I have for my internet line. My god ! I just tell him, “Listen, you got to fix this problem by 1pm tommrow else I am going to sue you guys. Ok?” and I hung up…

I cannot live without internet even for a single day. I agree I am not working anymore, but I still get mails from ppl and I have a lot of things to do on the internet. Live becomes hell without internet. So I slept or rather tried to sleep and finally succeeded in sleeping at 5.30am in the morning. Got up at 9am and then struggled to connect online.. checked if the connections were fine from my end… later at about 12.30pm I called the cust care again and warned them that you have only 30 mins left now.. u better get the line back up in working.. else shall sue your company… lol.. and guess what.. when I went online at 2pm.. the line was backup.. hahahaha…

Why do I have to threaten them always about suing them…. Cant they just do the work…